- Introduction and Scope
These Terms of Service (“Terms”) govern your use of the website www.plantmendpro.com (the “Site”) and the purchase of any products from Plantmendpro (“we”, “us”, or “our”). By accessing or using our Site and purchasing our gardening and plant care consumable products, you agree to be bound by these Terms.
We operate from Singapore and primarily offer our products to consumers located within Europe. These Terms are drafted to comply with applicable European consumer protection laws, including the European Consumer Rights Directive.
- Order Processing, Shipping, and Delivery
Fulfillment Location: All orders are dispatched directly from our operational facility in Singapore.
Processing Time: Orders are typically processed and handed over to our shipping partners within 1 to 3 business days (Monday through Friday, excluding public holidays).
Delivery Partners and Transit Times: We partner with major international carriers, including DHL, FedEx, and UPS Priority services. Estimated delivery takes approximately 5 to 9 business days from dispatch.
Tracking Notifications: To keep you informed, our system automatically sends shipment tracking notifications to the email address provided at checkout at key milestones, including order dispatch, arrival at carrier hubs, and local out-for-delivery updates.
Delayed Shipments: If your order exceeds the standard transport timeframes, please contact our support team at supply@plantmendpro.com. We will initiate a formal investigation with the carrier. Depending on the outcome and factual circumstances of the investigation, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
- Risk of Loss and Transfer of Ownership
In compliance with European consumer protection legislation, the risk of damage to or loss of goods remains with Plantmendpro until the goods are physically transferred to the consumer (or a third party indicated by the consumer other than the carrier).
Transfer of Risk: Risk and responsibility for the goods pass to you only upon actual physical receipt of the items.
Title: Ownership of the products passes to you upon delivery and receipt of full payment of all sums due in respect of the products.
- Right of Withdrawal and Returns (European Consumer Protection)
We fully respect your statutory rights under European consumer protection laws.
14-Day Right of Withdrawal: As a consumer residing in Europe, you have the legal right to withdraw from your purchase within 14 days without giving any reason, starting from the day after you (or a designated third party other than the carrier) acquire physical possession of the goods.
How to Exercise Withdrawal: To exercise your right of withdrawal, you must inform us of your decision via an unequivocal statement sent to our customer service email at supply@plantmendpro.com before the 14-day period expires. You must return the goods to us without undue delay and no later than 14 days from the day on which you communicate your withdrawal.
- Defective, Damaged, or Incorrect Items
If you receive items that are flawed, defective, damaged upon arrival, or incorrect, your satisfaction is important to us.
Reporting an Issue: You may contact our after-sales customer service via email at supply@plantmendpro.com and provide photographic evidence of the defect or damage.
Resolution Without Return of Damaged Goods: For items verified as damaged or defective upon arrival, you are not required to return the physical damaged item. Upon receipt and validation of the photographic evidence, we will promptly process a full refund or arrange for a replacement shipment.
- Limitation of Liability and Governing Law
Limitation of Liability: To the maximum extent permitted by applicable law, Plantmendpro’s total liability for any claim arising out of or relating to these Terms or the products purchased shall not exceed the total amount paid by you for the specific order in question.
Governing Law: These Terms and any separate agreements whereby we provide you products shall be governed by and construed in accordance with applicable local and international commercial regulations, while strictly upholding the mandatory consumer protection laws of your country of residence within Europe.
- Modifications to Terms
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
- Contact Information
If you have any questions about these Terms of Service, please contact us at:
Email: supply@plantmendpro.com
Address: xxx
Phone: xxx