- Introduction and Controller Identity
Welcome to www.plantmendpro.com (operated under the brand Plantmendpro). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR) and Singapore’s Personal Data Protection Act (PDPA), the data controller responsible for your personal data is:
Data Controller: www.plantmendpro.com
Contact Email: supply@plantmendpro.com
- Information We Collect
We collect personal information that you provide voluntarily when placing an order, registering an account, or contacting our customer support. This information may include:
Identity & Contact Data: Your full name, delivery address, billing address, email address, and telephone number.
Transaction Data: Details concerning products purchased, order numbers, and fulfillment records.
Technical & Usage Data: IP address, browser type, device information, and browsing activity collected automatically through cookies and similar technologies.
- How We Process and Secure Your Payments
To ensure secure and reliable transaction processing, all credit and debit card payments made through our website are processed exclusively by Stripe.
When you make a purchase, your payment details (such as card number, expiration date, and CVC code) are collected, processed, and stored directly by Stripe in compliance with strict international security standards, including the Payment Card Industry Data Security Standard (PCI-DSS). We do not store full payment card details on our servers. For further details on how Stripe processes your personal data, please consult Stripe’s privacy policy.
- Legal Basis and Purpose of Processing
We process your personal data only where we have a lawful basis to do so under European and Singapore data protection frameworks:
Performance of a Contract: To process your orders, arrange delivery, manage returns, and fulfill our contractual obligations to you.
Legal Obligation: To comply with tax, accounting, and regulatory compliance mandates.
Legitimate Interests: To improve our website functionality, prevent fraud, secure our platform, and maintain internal business records.
- Data Retention Period
We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Transaction and Invoicing Records: Retained for statutory periods required by applicable tax and commercial laws (typically up to 7 years).
Customer Support Correspondence: Retained for up to 2 years following the closure of your query to ensure efficient handling of ongoing communications.
Marketing & Browsing Analytics Data: Retained for a maximum of 12 months from the date of collection or until consent is withdrawn.
Upon the expiration of the applicable retention period, personal data is securely deleted, anonymized, or destroyed.
- International Data Transfers
As our operations are based in Singapore and we serve customers in Europe, your personal data may be transferred to, stored, and processed in jurisdictions outside your country of residence. Where personal data is transferred internationally, we ensure appropriate safeguards are implemented in compliance with GDPR and PDPA requirements, such as Standard Contractual Clauses (SCCs) or recognized adequacy decisions, to guarantee an adequate level of data protection. - Your Data Protection Rights
Depending on your jurisdiction, you possess specific rights regarding your personal data:
Right of Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request correction of inaccurate or incomplete information.
Right to Erasure: You have the right to request the deletion of your personal data under specific circumstances.
Right to Restriction of Processing: You may request the suspension of processing your personal data.
Right to Object: You can object to the processing of your personal data for legitimate interests.
Right to Data Portability: You may request the transfer of your data to another organization or directly to you.
To exercise any of these rights, please contact us at supply@plantmendpro.com.
- Cookies and Tracking Technologies
Our website utilizes cookies and similar tracking technologies to enhance user experience and analyze site traffic. Non-essential tracking cookies are deployed only with your explicit consent obtained via our cookie banner. You can configure your browser settings to refuse cookies, though certain functionalities of the website may be impacted. - Policy Updates
We reserve the right to modify this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Any updates will be posted directly on this page with a revised effective date.