1. Corporate Identity and Registration

This website, www.plantmendpro.com, is operated and managed by Plantmendpro, registered in Singapore. Our Stripe account registration details and website credentials are fully aligned to ensure transparent processing. All transaction billing descriptors will explicitly appear on your financial statements as www.plantmendpro.com.

  1. Secure Payment Processing

We utilize Stripe as our primary payment gateway to ensure that all financial transactions are handled with industry-standard encryption and security protocols. Stripe is an independent payment service provider and platform. To maintain a secure commerce environment, Stripe regularly conducts payment security risk assessments and monitors transactions for anomalous activity. Customers are not required to create or log into a Stripe account to complete a purchase.

  1. Payment Methods Accepted

We accept major credit and debit cards, as well as modern electronic payment methods, including:

Visa

Mastercard

American Express

Apple Pay

Google Pay

  1. Order Fulfilment and Dispatch

Upon successful payment authorization, order processing and dispatch timelines will be conducted in strict accordance with our dedicated Shipping Policy. Detailed terms regarding delivery schedules, transit durations, and associated logistics are outlined separately on our website.

  1. Data Protection and Privacy Compliance

In accordance with applicable statutory regulations in Singapore and Europe, we are fully committed to safeguarding customer data and privacy. Our website implements a strict cookie management mechanism: non-essential performance and analytics cookies remain inactive and are only deployed after a visitor explicitly clicks the “Accept” button on our cookie banner. Further details regarding information handling are set out in our separate Privacy Policy.

  1. Customer Support and Assistance

Our dedicated customer support team is available to assist with any payment or order-related enquiries. We maintain a commitment to respond to all customer communications within 24 hours.